FAQ
Frequently asked questions from our clients
- Auto Reply FAQs
- What is the difference between SMS and MMS messaging?
- What should I use for my Cadence password?
- Quiet Hours-Why can't I send text messages between 10pm-6am?
- Can I edit or delete a scheduled message?
- When will my text messages be sent?
- What is a good response rate?
- How do I validate the phone numbers of contacts I have already imported?
- How is using a short code to text contacts different than using a full phone number?
- Why can't I send a video or PDF with MMS?
- A2P Campaign Registration
- Does Cadence still send messages to mobile phone numbers that are on national "Do Not Call" lists?
- Can I view my import history?
- Integration Options
- Can I query Cadence contact records to identify records that only contain a mobile number?
- Tips for Using Cadence for Critical Communications
- Is there a file size limit for MMS/picture messages I receive?
- Message Identification Tags - Best Practices and FAQs
- How do I integrate text messaging into my institution's website?
- What happens if I receive a spam text message?