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Texting Phone Number Functions
Overview
Depending on the type of phone numbers you are utilizing in Mongoose, the way that contacts interact with those numbers will vary. This article will explain the different phone number and voice forwarding options.
This article will cover:
- Virtual numbers and voice forwarding
- Text-enabled landlines and voice forwarding
Virtual Number With Voice Forwarding
1. Texts sent from the Mongoose web app or mobile app will come from your virtual number; that is what contacts will see on their phones.
2. Texts sent to your virtual number will be managed in Mongoose via the web app or mobile app.
3. Calls placed to your virtual number (when voice forwarding is set up) will show your virtual number on the contact's caller ID (i.e., contacts never see the actual forwarding number).
4. Any texts you send or calls you place outside of the Mongoose web app/mobile app (i.e., texts/calls sent from another app on your phone or calls from your office phone) continue to come from the phone numbers associated with those accounts and operate outside of Mongoose.
5. Currently, you cannot place calls from within Mongoose.
Virtual Number Without Voice Forwarding
1. Texts sent from the Mongoose web app or mobile app will come from your virtual number; that is what contacts will see on their phones.
2. Texts sent to your virtual number will be managed in Mongoose via the web app or mobile app.
3. Calls placed to your virtual number (when voice forwarding is set up) will immediately connect to a recorded message indicating that the number is not set up for voice calls.
4. Any texts you send or calls you place outside of the Mongoose web app/mobile app (i.e., texts/calls sent from another app on your phone or calls from your office phone) continue to come from the phone numbers associated with those accounts and operate outside of Mongoose.
5. Currently, you cannot place calls from within Mongoose.
Text-Enabled Landline Number With Voice Forwarding
1. Texts sent from the Mongoose web app or mobile app will come from your text-enabled landline number; that is what contacts will see on their phones.
2. Texts sent to your text-enabled landline number will be managed in Mongoose via the web app or mobile app.
3. Calls placed to your text-enabled landline number (when voice forwarding is set up) will show your text-enabled landline number on the contact's caller ID (i.e., contacts never see the actual forwarding number).
4. Any texts you send or calls you place outside of the Mongoose web app/mobile app (i.e., texts/calls sent from another app on your phone or calls from a phone that does not have your text-enabled landline number) continue to come from the phone numbers associated with those accounts and operate outside of Mongoose.
5. Currently, you cannot place calls from within Mongoose.
Text-Enabled Landline Number Without Voice Forwarding
1. Texts sent from the Mongoose web app or mobile app will come from your text-enabled landline number; that is what contacts will see on their phones.
2. Texts sent to your text-enabled landline number will be managed in Mongoose via the web app or mobile app.
3. Calls placed to your text-enabled landline number will show your text-enabled landline number on the contact's caller ID.
4. Any texts you send or calls you place outside of the Mongoose web app/mobile app (i.e., texts/calls sent from another app on your phone or calls from a phone that does not have your text-enabled landline number) continue to come from the phone numbers associated with those accounts and operate outside of Mongoose.
5. Currently, you cannot place calls from within Mongoose.