FAQ
Frequently asked questions from our clients
- Can I legally text? (Non-Profit Institutions)
- Can I send a clickable hyperlink in a text?
- Smart Messages - Best Practices and FAQ
- Can I edit a scheduled message?
- Can I tell if a recipient read or opened my text message?
- How is using a short code to text contacts different than using a full phone number?
- What is the difference between SMS and MMS messaging?
- Does sending a text to multiple contacts start a group message?
- How do I find and fix import errors?
- When is the best time to send a text?
- How do I add/edit user(s) to a Shared Inbox
- Can I change a contact's user assignment in Cadence?
- Does Cadence have an auto-reply feature?
- What happens when someone calls my virtual number?
- Can I view my import history?
- If I replace an existing user's account information with a new user's information, does Cadence retain contacts and messages connected to the account?
- What happens if I receive a spam text message?
- Why am I seeing "0 Recipients" when I've selected contacts?
- Can I query Cadence contact records to identify records that only contain a mobile number?
- How do I validate the phone numbers of contacts I have already imported?