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FAQ
Frequently asked questions from our clients
- When to Use Automated Text Messages
- Why am I seeing "0 Recipients" when I've selected contacts?
- Can I send a clickable hyperlink or hashtag in a text?
- Can I tell if a recipient read or opened my text message?
- Can I edit or delete a scheduled message?
- Delete Contacts
- Do I need to install software to use Mongoose?
- Does Mongoose have an auto-reply feature?
- Does Mongoose still send messages to mobile phone numbers that are on national "Do Not Call" lists?
- Can I text internationally?
- Does Mongoose support multiple languages?
- Does sending a text to multiple contacts start a group message?
- Getting Started: In Product Training
- How do I add/edit user(s) in a Shared Inbox?
- How do I find and fix import errors?
- How do I integrate text messaging into my institution's website?
- How do I validate the phone numbers of contacts I have already imported?
- How is using a short code to text contacts different than using a full phone number?
- How should I handle inappropriate text messages?
- If a contact opts-out of texting, is the contact opted-out across all teams?