FAQ
Frequently asked questions from our clients
- When is the best time to send a text?
- How do I find and fix import errors?
- Why can't I find a student in Cadence?
- Can I legally text students? (Non-Profit Institutions)
- Does Cadence have an auto-reply feature?
- Bulk MMS Billing FAQ
- Phone Number Validation FAQ
- How do I delete a student?
- What is the difference between SMS and MMS messaging?
- What is the recommended length of a text message?
- Does sending a text to multiple students start a group message?
- If a student opts-out of texting, is the student opted-out across all departments?
- If I replace an existing user's account information with a new staff member's information, does Cadence retain students and messages connected to the account?
- How is using a short code to text students different than using a full phone number?
- Bulk Actions and Managing the Messages Area
- Can I legally text students? (For Profit Institutions)
- Can I send a clickable hyperlink in a text?
- Phone Number Validation Billing FAQ
- What is the difference between removing a user's access and deleting a user?
- Does Cadence still send messages to mobile phone numbers that are on national "Do Not Call" lists?