Does Mongoose have an auto-reply feature?

Yes-there are two auto reply options within Mongoose.

Smart messages are available for Shared Inboxes which allow you to send text messages that prompt recipients for a yes or no reply, and based on the response, automatically send a pre-configured follow up message.

Learn more about smart message best practices and FAQ

Auto Reply is available for any type of inbox (personal, shared and high speed) in which a set of keywords is configured for that inbox. When an incoming message to that inbox matches a keyword, an auto reply message will be sent to that recipient. Shared Inboxes can have up to three different Auto Reply configurations.

Learn more about Auto Reply and FAQs

What's the difference between Smart Messages and Auto Reply?

Are smart messages available for individual user accounts?

As a person building a 1-1 relationship with contacts, we believe that anything you do to make it look like you are using software can compromise that personalized connection. Contacts should believe you are using a personal mobile phone to text their personal mobile phone, and therefore, there is no auto-reply feature built into Mongoose for individual user accounts.

If you will be out of the office or unable to log into Mongoose for an extended period of time, there are a couple of steps you can take:

- Set up an " Out of Office" message for your personal inbox

- Admins can set up a " Caretaker" so another user can manage your inbox.

- Provide another user with your login information so someone can manage your messages.

- Set up a "rule" in your email to forward email notifications from Mongoose to another person/email address.

Using the API, if you would like to set up a rule on your end to receive a post from Mongoose when a contact texts a particular phone number so that the contact receives a specific message, you can programmatically build in that function. The message can be customized (e.g., out of office message, after hours message, triggers, etc.).