Single Sign-On FAQ
What does SSO mean?
Single sign-on (or SSO) is an authentication method that allows a user to leverage one set of school-issued credentials to access multiple applications. Cadence can be one of these applications.
Who can configure single sign-on?
You can work with Mongoose to configure SSO. It will likely require the assistance of someone from your technical team.
What systems are compatible with SSO?
SAML 2-based systems.
Is there a cost to setting up SSO?
Yes. Please log into Cadence and navigate to Marketplace > Single Sign-On to view details.
I can't remember my school-issued credentials. Can you help?
Please contact your school's IT department to verify your credentials; Mongoose does not store any schools system credentials.
Are all users at my institution required to use single sign-on / what about a user with an email address that isn't school-issued?
Depending on whether or not your institution has enabled single sign-on in Cadence and the policies of your IT department, you may be required to use it, however, a user that does not have a school-issued email address can still access Cadence using the email address and password set up on the Cadence account.
Do I use a different set of credentials to log into the Cadence mobile app?
No; the same credentials you use for the Cadence web app should be used for the mobile app as well.
If I'm using single single on to log in, is there a timeout period?
Much like logging in with your Cadence credentials, there is a 16-hour token for sessions before they will be automatically ended. There is a 90 day token for mobile.