AI Suggested Reply - Mongoose Chat

Overview

AI Suggested Reply uses the existing conversation with a contact to help provide users with a suggested chat response.  Users are able to generate an AI Suggested Reply to a chat conversation and update their preferences in the AI suggested reply feature to generate appropriate response messages.Users can decide if they want the reply to include emoji's and/or select length preferences in the AI suggested reply feature to generate appropriate response messages.

This article will cover:

• Using AI Suggested Replies
• AI Suggested Replies settings
• Additional Considerations

Please note that AI Assistants make mistakes. Please proof read your response before sending.

Using AI Suggested Replies

When replying to a chat conversation, click the purple diamonds near your reply text box. 

AI Suggested Reply will pop up and suggest an answer based on information in the conversation. To choose a different message, click the refresh button for a new generated response.

When you find a message you would like to use, click "Insert Into Reply" and the response will fill into the reply chat. You can edit the message before clicking send.

Customize your suggested reply settings

AI Suggested Replies can also  be customized to determine the length/tone of reply you are looking to send. 

The settings button allows you to customize your response to reflect your tone. By default, "Standard Reply" is selected. The settings button allows you to customize your response to reflect your tone when in a chat whether you want that to be a brief reply, a standard reply or a more detailed reply. You can also select to include emoji's in the generated reply.

For example:

As noted above, once you've selected a generated response you like, click "Insert Into Reply". You can proofread and edit before sending.

Additional Considerations

• The AI Suggested Reply feature will read all the messages from the conversation to generate a response. 
• AI Assistants make mistakes: proof read your response before sending.
• You can edit your AI reply after selecting the generated response and before clicking SEND.