If a contact opts-out of texting, is the contact opted-out across all teams?

Cadence stores opt-out status on a team-by-team basis as well as a user phone number level.

This breakdown shows the different types of opt-outs and the impact each one has:

Manually opted-out contact (Cadence User opts the contact out)

- The contact will no longer receive text messages from anyone on the team where the opt-out occurred.

- If the contact exists in another team, he/she will be able to receive text messages from users in that team.

Automatic opt-out (contact texts in STOP,CANCEL,END,QUIT, UNSUBSCRIBE)

- The contact will no longer receive text messages from anyone on the team where the opt-out occurred.

- The contact has opted-out of receiving text messages from that phone number globally (i.e., even if that Cadence user exists in another team, he/she will not be able to text that contact due to this opt-out).

- The contact can receive text messages from other Cadence users in different team.

For a full explanation of opt-out options and how contacts can opt-out of texting, please  click here.

Note: You can manage contact opt-out preferences within a text conversation view or by clicking on the contact under Contacts > Search. Team-specific opt-out status will be displayed for all teams that both you and the contact are in.