WhatsApp Messaging Overview

Overview

The Cadence WhatsApp integration provides your institution the ability to connect with international prospects, students, alumni, and donors on their preferred messaging platform. 

Before you can start texting with a WhatsApp inbox, please makes sure the steps outlined in WhatsApp Messaging-Getting Started have been completed by your team admin.

We will be releasing more functionality as it becomes available. WhatsApp Upcoming Features. If you are interested in learning more or would like to add WhatsApp to your team, please visit the Cadence Marketplace or reach out to your client success manager.

Messaging your WhatsApp contacts

Once your WhatsApp inbox has been created, your WhatsApp contacts can begin messaging you. 

Contacts must initiate a conversation (incoming message) with your WhatsApp inbox before you can respond and start communicating with them. Composing an initial outgoing message is not currently available but will be included in an upcoming release. 

Outbound messages when released will require the use of Meta templates to start a conversation. More info can be found here if you'd like to get a head start on creating those:  Meta Guide for Templates and Template Types.  

When a contact texts into your WhatsApp inbox, the incoming message starts a 24 hour reply window that allows you to communicate back and forth with them. 

At the bottom of your conversation window, it will indicate how much time is left in your 24 hour reply window for you to reply. Each time the contact responds, the 24 hour window is reset so that you can have a seamless conversation.

Please note: The 24 hour window is a rule set by WhatsApp. 

When the 24 hour reply window closes, the bottom of the conversation will indicate that the window has closed and you will not be able to type a response. To open the conversation, the contact must reinitiate the conversation by sending in a message.

Editing a contact

If a contact messages into your WhatsApp inbox, but does not exist in your contacts list, their number will be displayed. To edit this contact and add a name or ID, click on the Contact Details panel >Edit Contact

Here you will be able to add additional contact information. Click "Update" when finished.

As mentioned above, we will be releasing more functionality and features as it becomes available. WhatsApp Upcoming Features. So keep an eye out for those announcements!

If you are interested in learning more or would like to add WhatsApp to your team, please visit the Cadence Marketplace or reach out to your client success manager.