Team Notification Settings

Overview

Admins have the ability to configure emails notifications for specific events within Cadence.

The notifications are available by navigating to " Team Name" > Notification Emails from the navigation on the left hand side.

Each of these email notifications can be enabled independently and have a different list of recipients to receive the messages. The email addresses to notify do not need to correspond to Mongoose users.

Opt-Out Status Changes

This notification will send an email whenever a contact's opt-out preference is changed either by a user within the product, or by the contact texting in an automatic start/stop keyword. This notification will not be triggered when a contact's opt-out preference is changed by an import or API integration.

An example opt-out notification contains the following information:

Unknown Contact Notification

This notification will send an email when a Cadence user receives a text message from a phone number that is not currently included on an existing contact record.

An example unknown contact notification contains the following information:

New Contact Added Notification

This notification will send an email to specified recipients when a user manually adds a new contact record to Cadence.

An example new contact notification contains the following information: