Send to a Radius Target

Overview

Messages can be sent from Cadence to contacts based on targets that exist in Radius.  

If you are in a department within Cadence that is integrated with Radius, you will find a tab for Targets when composing a message:

Before sending to a target, ensure that the Send to my assigned contacts only option is unchecked, as that will allow you to reach the contacts in the target effectively.

Sending Messages

When sending messages to the target, the process is slightly different than sending to a regular list of recipients or segments.  

The exact contacts that will receive the message is not known until Cadence begins the sending process. We do, however, know the total number of contacts on the target, which is the largest possible group that the message could be sent to.

The confirmation step will show the total number of contacts in the target along with an estimation for that number.

Who will receive messages?

• Only contacts that already exist within Cadence and are opted in will receive the message. 
• If a contact exists in the target, but not in Cadence, they will be skipped and not receive the message.
• If a contact exists in both the target and in Cadence, but is opted out within Cadence, they will be skipped and not receive the message.
• If you are sending with Send as assigned user enabled, the text will come from each contact's assigned user in Cadence (assigned user settings are based on what field you have mapped to Staff Identification in your current  Contact Import configuration). Contacts without an assigned user will receive the text from you/your texting number.

An email will be sent to the message sender indicating that sending is in progress for the target and it will contain an attachment for any skipped contacts showing the reason they were skipped.