What is a segment?

What are segments?

Segments are groups or lists of contacts that can be set as recipients in a text message. By including multiple contacts in a Segment, outreach can be more streamlined and effective, allowing you to reach more contacts with the same message at the same time.

There are two types of Segments you can create in the Mongoose platform:

• Identifier-Based Segments
• Criteria-Based Segments 

To begin the process of creating a Segment, the first step is to determine if you already know what contacts you want to include, or if you would like to find out which contacts to include by using search criteria. 

Segments can be created by any user with the appropriate permissions. Permissions can be changed by admins on the same team. Here is more information about Segment Permissions.