How do I find and fix import errors?

If there are errors associated with your student data import, the errors will be specified in an email attachment sent to you when the import is completed. The description of the errors should help explain how to fix the issue(s).

Each time you import student data into Cadence, you will receive a notification email detailing the batch ID #, date and time started, date and time completed, successful records, and error records. 

 If there are error records, please open the attached file to review errors associated with the import.

If you need additional assistance troubleshooting errors or you encounter an "unexpected error", please contact Mongoose Support ( support@mongooseresearch.com) assistance. 
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