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FAQ
Frequently asked questions from our clients
- How do I integrate text messaging into my institution's website?
- How do I validate the phone numbers of contacts I have already imported?
- How is using a short code to text contacts different than using a full phone number?
- How should I handle inappropriate text messages?
- If a contact opts-out of texting, is the contact opted-out across all teams?
- If I replace an existing user's account information with a new user's information, does Cadence retain contacts and messages connected to the account?
- Is there a limit on the length of a field in data imports?
- Integration Options
- Is there a file size limit for MMS/picture messages I receive?
- Message Identification Tags - Best Practices and FAQs
- Messages-How does Cadence determine which inbox a message goes into?
- Quiet Hours-Why can't I send text messages between 10pm-6am?
- Text Message Templates
- Tips for Using Mongoose for Critical Communications
- What happens if I receive a spam text message?
- What happens when someone calls my virtual number?
- What is a good response rate?
- What is a segment?
- What is the difference between SMS and MMS messaging?
- What is the recommended length of a text message?