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FAQ

Frequently asked questions from our clients

  • Does Mongoose support multiple languages?
  • Does sending a text to multiple contacts start a group message?
  • How do I add/edit user(s) in a Shared Inbox?
  • How do I find and fix import errors?
  • How do I integrate text messaging into my institution's website?
  • How do I validate the phone numbers of contacts I have already imported?
  • How is using a short code to text contacts different than using a full phone number?
  • How should I handle inappropriate text messages?
  • If a contact opts-out of texting, is the contact opted-out across all teams?
  • If I replace an existing user's account information with a new user's information, does Cadence retain contacts and messages connected to the account?
  • Is there a limit on the length of a field in data imports?
  • Integration Options
  • Is there a file size limit for MMS/picture messages I receive?
  • Message Identification Tags - Best Practices and FAQs
  • Quiet Hours-Why can't I send text messages between 10pm-6am?
  • Text Message Templates
  • What happens if I receive a spam text message?
  • What happens when someone calls my virtual number?
  • What is a good response rate?
  • What is a segment?
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Categories

  • API Integration
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  • Radius Integration
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  • Salesforce Integration
  • Segments
  • Shared Inboxes
  • Single Sign-On
  • Slate Integration
  • Smart Messages
  • WhatsApp Messaging
  • Workday Integration
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