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  • Release Notes - 9/10/2018: Bulk Actions, Message Search, and Workflow Enhancements

    *Note: Historical release notes may not completely match the settings or interface of the current platform. Bulk Actions Work more efficiently by taking action on multiple conversations at the same

  • FTP Integration - Exports

    Configuration From your dashboard, click on Configure Exports to begin. Available Exports There are three different types of exports that can be configured. All are optional and are configured and

  • Can I use Cadence to send emergency alerts?

    Cadence prohibits emergency alerts because the platform utilizes long code phone numbers. Long code numbers cannot send a text message to thousands of people at once, as doing so will cause the text

  • Slate Integration Guide-Cadence Chat

    Overview Cadence offers an automated integration with Technolutions Slate CRM by exporting information collected with Cadence Chat back to Slate. Mongoose will work directly with you to set up this

  • Send to a Connect Filter

    Overview Messages can be sent from Cadence to contacts based on filters that exist in Connect. If you are an Administrator in a team within Cadence that is integrated with Connect, you will find a

  • Send to a Radius Target

    Overview Messages can be sent from Cadence to contacts based on targets that exist in Radius. If you are in a department within Cadence that is integrated with Radius, you will find a tab for Targets

  • What is a good response rate?

    We cannot deliver a clear-cut, one-sentence answer, but it starts with assuming the following: Your data is clean, meaning you have valid mobile numbers. Your content strategy is solid, meaning you

  • Ellucian Recruit Integration - Guide

    Overview Cadence supports a bi-directional automated integration with Ellucian's cloud-hosted Recruit 5.x+ instances by leveraging the underlying Microsoft Dynamics Web APIs and does not utilize any

  • Send to a Raiser's Edge NXT List

    Overview Messages can be sent from Cadence to contacts based on Constituent Lists that exist in Raiser's Edge NXT. If you are in a team within Cadence that is integrated with Raiser's Edge, you will

  • Release Notes - 5/7/2018 Block, Mobile App Updates, Criteria-Based Segments

    *Note: Historical release notes may not completely match the settings or interface of the current platform. What's included in this release: Blocking capability - Stop incoming messages from specific

  • Raiser's Edge NXT Integration Guide

    Overview Cadence supports a bi-directional automated integration with Raiser’s Edge NXT instances. The Raiser's Edge NXT integration allows for: Importing data from Raiser's Edge NXT: Constituent

  • Sample Import Field Recommendations

    Overview Within Cadence, you can utilize up to 25 custom import fields. These fields can be defined by each team individually (e.g., Athletics and Registrar wouldn’t have to share fields like “Bench

  • Salesforce Integration - FAQ

    Can you offer more import options/schedules? To be respectful of the limits placed on Salesforce REST API requests, we only allow the three schedules to be enabled. The schedules are frequent enough

  • Workday Integration - Contact Import

    Overview The Mongoose support team will work with you to set up automatic data imports from Workday. Changes to the settings may be requested via support (support@hellomongoose.com). Note that we are

  • Release Notes - 2/10/2017: Identifier Update, Message Types, Notifications, Navigation Changes, Student Search Enhancements

    *Note: Historical release notes may not completely match the settings or interface of the current platform. Released 2/10/2017 Student Identifier/Mobile Number Update Admin Users are now able to

  • MMS Best Practices

    Sending MMS Using Multimedia Messaging Service, or MMS, (images and gifs) gives you the ability to send more engaging messages to your contacts by adding more personality and/or information in your

  • Quiet Hours-Why can't I send text messages between 10pm-6am?

    Why can't I send text messages 10pm-6am? The designated time frame that restricts text messages from being sent to contacts during the overnight hours is 10pm - 6am. This is to eliminate contacts

  • Create Segment From Identifiers

    Overview Identifier-Based Segments allow you to group contacts together for the purpose of sending them a text message at the same time, maximizing visibility and outreach. Typically, this type of

  • Send to Slate Query

    Overview Messages can be sent from Cadence to contacts that are in queries that exist within Slate. This can be helpful if you have a Query in Slate that encompasses a set of contacts you are looking

  • Create Segment From Criteria

    Overview Using a field-based search, you can set criteria and query imported records in Cadence in order to generate a set of contacts matching your criteria. From there, a Segment can be created and