FAQ
Frequently asked questions from our clients
- When is the best time to send a text?
- Getting Started: In Product Training
- What is a segment?
- Text Message Templates
- Smart Messages - Best Practices and FAQ
- Can I send a clickable hyperlink or hashtag in a text?
- Bulk Actions and Managing the Messages Area
- What is the recommended length of a text message?
- How do I find and fix import errors?
- Can I change a contact's user assignment in Cadence?
- How do I add/edit user(s) in a Shared Inbox?
- If a contact opts-out of texting, is the contact opted-out across all teams?
- Does Cadence have an auto-reply feature?
- Does sending a text to multiple contacts start a group message?
- Delete Contacts
- Why can't I find a contact in Cadence?
- When to Use Automated Text Messages
- What happens when someone calls my virtual number?
- If I replace an existing user's account information with a new user's information, does Cadence retain contacts and messages connected to the account?
- Smart Message vs Auto Reply