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• Resolve Import Errors

  Overview Mongoose does not import individual records that have errors. Any records that do not have errors will import successfully. When an error occurs for a specific record, it is logged and saved

• Texting Templates for Advancement

  Overview Templates allow teams to have and use a set of pre-created messages that can be easily inserted when composing a text message. Templates not only help save time but help maintain consistency

• Shared Inbox Overview

  Overview Shared Inboxes are team-specific, inboxes that multiple users can access. They are intended for a team-based approach to texting outreach. Shared inboxes allow you to reach larger groups of

• WhatsApp Messaging FAQs

  WhatsApp Frequently Asked Questions What is WhatsApp? WhatsApp is a free messaging app that allows users to send messages and share media across devices.It is the #1 texting app in 63 countries. It

• Chat FAQs

  Mongoose Chat FAQs This article will cover FAQs for: Mongoose Chat Live chat/follow up scenarios Technical/installation Mongoose Chat FAQs Does the system check that the mobile number is valid? Yes,

• FTP Integration - Exports

  Configuration From your dashboard, click on Configure Exports to begin. Available Exports There are three different types of exports that can be configured. All are optional and are configured and

• Carrier Filtering Overview

  Overview To help combat spam across the texting medium, carriers and other SMS gateway providers such as Twilio have implemented compliance measures for A2P (application-to-person) communication.

• Can I use Mongoose to send emergency alerts?

  Mongoose prohibits emergency alerts because the platform utilizes long code phone numbers. Long code numbers cannot send a text message to thousands of people at once, as doing so will cause the text

• Slate Integration Guide-Mongoose Chat

  Overview Mongoose offers an automated integration with Technolutions Slate CRM by exporting information collected with Mongoose Chat back to Slate. Mongoose will work directly with you to set up this

• Send to a Connect Filter

  Overview Messages can be sent from Mongoose to contacts based on filters that exist in Connect. If you are an Administrator in a team within Mongoose that is integrated with Connect, you will find a

• Send to a Radius Target

  Overview Messages can be sent from Mongoose to contacts based on targets that exist in Radius. If you are in a department within Mongoose that is integrated with Radius, you will find a tab for

• What is a good response rate?

  We cannot deliver a clear-cut, one-sentence answer, but it starts with assuming the following: Your data is clean, meaning you have valid mobile numbers. Your content strategy is solid, meaning you

• Send to a Raiser's Edge NXT List

  Overview Messages can be sent from Mongoose to contacts based on Constituent Lists that exist in Raiser's Edge NXT. If you are in a team within Mongoose that is integrated with Raiser's Edge, you

• Ellucian Recruit Integration - Guide

  Overview Mongoose supports a bi-directional automated integration with Ellucian's cloud-hosted Recruit 5.x+ instances by leveraging the underlying Microsoft Dynamics Web APIs and does not utilize any

• Workday Integration - Contact Import

  Overview The Workday integration leverages Workday's RaaS (reports-as-a-service) functionality to allow your team to import Applicants and Prospects into Mongoose. Importing contact data requires the

• Raiser's Edge NXT Integration Guide

  Overview Mongoose supports a bi-directional automated integration with Raiser’s Edge NXT instances. The Raiser's Edge NXT integration allows for: Importing data from Raiser's Edge NXT: Constituent

• Sample Import Field Recommendations

  Overview Within Mongoose, you can utilize up to 25 custom import fields. These fields can be defined by each team individually (e.g., Athletics and Registrar wouldn’t have to share fields like “Bench

• Salesforce Integration - FAQ

  Can you offer more import options/schedules? To be respectful of the limits placed on Salesforce REST API requests, we only allow the three schedules to be enabled. The schedules are frequent enough

• MMS Best Practices

  Sending MMS Using Multimedia Messaging Service, or MMS, (images and gifs) gives you the ability to send more engaging messages to your contacts by adding more personality and/or information in your

• Quiet Hours-Why can't I send text messages between 10pm-6am?

  Why can't I send text messages 10pm-6am? The designated time frame that restricts text messages from being sent to contacts during the overnight hours is 10pm - 6am. This is to eliminate contacts

• Smart Messages - Best Practices and FAQ

  Best Practices When creating a smart message, do not type in a prompt such as "Reply Yes or No" at the end of the text of the message; there is a separate setting to automatically add that language

• Create Segment From Identifiers

  Overview Identifier-Based Segments allow you to group contacts together for the purpose of sending them a text message at the same time, maximizing visibility and outreach. Typically, this type of

• Send to Slate Query

  Overview Messages can be sent from Mongoose to contacts that are in queries that exist within Slate. This can be helpful if you have a Query in Slate that encompasses a set of contacts you are

• Smart Message

  Overview Smart messages allow you to send text messages that prompt recipients for a specific reply (yes/no, multiple choice or 1-5), and based on the response, automatically send a pre-configured

• Create Segment From Criteria

  Overview Using a field-based search, you can set criteria and query imported records in Mongoose in order to generate a set of contacts matching your criteria. From there, a Segment can be created