Search results for opt

75 articles found

• If a contact opts-out of texting, is the contact opted-out across all teams?

  Mongoose stores opt-out status on a team-by-team basis as well as a user phone number level. This breakdown shows the different types of opt-outs and the impact each one has: Manually opted-out

• Texting: Collecting Text Message Consent and Opt Out Status

  Texting: Collecting Text Message Consent and Opt Out Status Before you begin texting your respective audience (prospective students, current students, alumni etc..), whether you're a For-Profit or

• Compliance Opt Out Text

  Overview Effective August 1, 2024, to comply with Twilio messaging and carrier policies regarding consent and providing all contacts the knowledge and ability to opt out of messages at any time,

• OptedOut Import Field

  Contact records can be imported into Mongoose with a specific opt out status in the OptedOut field. Accepted values for this field include: "yes", "true", "y", "1" to opt a contact out of texting

• Opt-Out Changes Report

  Overview Note: This article pertains to an area of Mongoose that is available to Admin users only. If a contact in Mongoose automatically opts out/opts in to texting or is manually opted out/opted in

• Smart Message Details

  Locating Sent Message Details After you send a message, navigate to inbox's Messages area (click the name of the Personal or Shared Inbox from the navigation on the left-hand side). Click Sent to

• Mongoose Chat Best Practices

  Best Practices Make your chats as personal as possible: Introduce yourself! Example: "Hi, I'm Alexis.What questions do you have today?" To keep your conversation from timing out, start with short

• Texting Parents

  Overview Many parents are actually the ones opting in during the admissions process and even afterwards. It is important to understand who you are specifically reaching out to in order to streamline

• Sent Message Details

  Overview Sent message details give you greater insight into the results of the messages you send out by tracking delivery rates, reply rates, and monitoring individual recipients. Actions such as

• Does Mongoose still send messages to mobile phone numbers that are on national "Do Not Call" lists?

  Mongoose's SMS provider Twilio, does not incorporate "Do Not Call" lists. Any messages sent to mobile numbers on these lists will still be processed for delivery through Mongoose. In some instances,

• Reports-Usage Analytics

  Overview Analytics serves as the hub for understanding Mongoose product usage at an individual, team, and organizational level. Users and Admins will be able to effortlessly surface high-level

• Carrier Trigger Words-Words for Opt Outs and Words to Avoid

  Carrier Trigger Words There are some words that you'll want to make sure you are strategic in using when sending text messages. There are words that carriers have identified as trigger words that can

• Texting Best Practices Tips

  While texting is a powerful way to engage prospective and current students, there are right and wrong ways to do it. The following resource will explain several tips for effective SMS texting:

• What happens if I receive a spam text message?

  Why did I receive a spam message? Spammers randomly select 10-digit numbers to text, which is why you received the message. We cannot control which numbers send messages to other phone numbers, as

• Contact Search Page

  Contact search page allows you to Search for contacts View contact details and message history Search for contacts When your custom fields have been configured, you will be able to search for

• How should I handle inappropriate text messages?

  If you receive a text response containing obscenities or other inappropriate information, you can choose to "Block" them. Our block feature will block any incoming messages that number from the

• Manually Import Contacts Into Mongoose

  Overview Admins are responsible for importing contact data into the Mongoose platform. Imported data allows Mongoose users to search for and find records as well as gain some context as to who they

• Raiser's Edge NXT Integration-Exports

  Configuring Exports Exports is where you'll configure text message and opt out status change exports to Raiser's Edge NXT. Click on the Exports tab and then Configure Exports (you can also use Export

• Slate Integration - Exports

  Types of Exports Mongoose supports exporting 3 separate files on a daily basis: Message activity - contains all incoming and outgoing text messages since the most recent successful export Opt out

• Does Mongoose support multiple languages?

  Yes. Mongoose does accept use of multiple languages and special characters/symbols. For outgoing messages--Mongoose generally stores/transmits in unicode, which covers just about every character,

• Slate Integration - Import Configuration

  Contact Import This integration allows for the automated import of contacts from Slate to Mongoose on a daily basis. This import is subject to the same rules and validation as the standard manual

• Increase Response Rates

  Overview This resource will explain simple actions you can take in order to drive up response rates and increase engagement. The following suggestions are meant to apply to all teams using the

• Integration Options

  Overview When it comes to bringing in contact data from your system of record (CRM, ERP, SIS etc..), Mongoose provides different options to help integrate your system(s) with Mongoose. Mongoose has

• Segments FAQ

  Q: Can I still make a segment by copying/pasting mobile numbers? A: Yes, if you are not an Admin user, you can navigate to Segments and click [New Segment] to create a segment by copying/pasting

• Ellucian Recruit Integration - Exports

  Setting up a new Activity Code in Recruit In order to have Mongoose text messages show up in Recruit, our integration utilizes the custom message activity entity that Ellucian ships with Recruit.

• FTP Integration - Imports

  Configuration From your dashboard, click on Configure Imports to begin. File Information Before imports can begin, settings around the import file need to be established. - File Path: Enter a file

• Ellucian Recruit Integration - Imports

  Overview Importing contact data requires the creation of a saved view in Recruit based on Opportunities. You can use the Advanced Find tool in Recruit to create the saved view. Make sure that the

• Chat Contact Information Capturing

  Contact Chat Details For every chat conversation, Mongoose collects information from contacts. The Chat Bot will collect basic contact information on any contact/visitor that asks to join a "live

• Compose a Message From a Shared Inbox

  Composing a New Text Message with a Shared Inbox 1. Click [ Compose] from the navigation panel on the left-hand side. 2. Choose who the message is coming from (yourself OR the Shared Inbox). 3.

• Admin User Overview

  Overview The Admin role provides full access to users within a specific team. A user can be a Admin in one team or in multiple teams. They also have the ability to be a Admin in one team, while being

• Connect Integration - Contact Import Page

  Standard Fields All fields are pulled from the contact record in Connect. We use the Connect Contact ID as the contacts unique identifier in Mongoose. Of the four Mongoose required fields, only First

• Compose a Text Message

  Composing a New Text Message 1. Click [ Compose] from the navigation panel on the left hand side. 2. Determine if you are sending to a contact or a pre-created Segment and select the corresponding

• Workday Integration Guide

  Overview Mongoose offers an automated two-way native integration with Workday. The following points are included in the integration: Contact data automatically loaded from Workday into Mongoose

• Block/Unblock Incoming Messages From a Specific Number

  Overview Block is a tool intended for Mongoose users to be able to block any unwarranted messages from a number including things such as spam or harassment. This article will cover: Explanation of

• Combine/Merge Phone Number Record With Contact Record

  Overview If a contact is imported into Mongoose but texts a Mongoose user from a mobile number that is different than the one on his/her contact record, that contact will end up with "two" records in

• Undelivered Messages

  If there is a problem with text message delivery, Mongoose will display an alert indicating that a delivery issue has occurred: Clicking on Not delivered will show details on the delivery issue.

• Connect Integration Guide

  Overview Mongoose offers a fully-automated integration with Campus Management Connect. We provide the following points of integration: Contact data from Connect loaded into Mongoose All message

• Slate Integration Guide

  Overview Mongoose offers a fully-automated integration with Technolutions Slate CRM. We provide the following points of integration: Contact data from Slate loaded into Mongoose All message activity

• Chat to Text

  Overview With Chat-to-Text, Mongoose users can seamlessly go from chatting with a site visitor to texting them when they provide their mobile number and consent. This will allow Mongoose users to

• Radius Integration Guide

  Overview Mongoose offers a fully-automated integration with Campus Management Radius. We provide the following points of integration: Contacts from Radius loaded into Mongoose All message activity

• Ethos Integration - FAQ and Requirements

  What is Ethos? Ethos is a unified platform for standardizing data integration and related functionality in the Ellucian ecosystem. It includes a shared data model, integration APIs, and additional

• Tips for Using Mongoose for Critical Communications

  Many institutions are facing the challenges of communicating important information and campus updates during this COVID-19 crisis. To help, here are some tips for using Mongoose during this time.

• Contact Conversation History

  Would you like to see all conversations that a contact has had within your team? Conversation history provides a view of all message history for a contact and will show every text a contact has sent

• Bulk Actions and Managing the Messages Area

  The Messages area is your hub for managing your texting conversations and history. Several workflow functions are available within the area and they have been designed to make navigating it intuitive

• Radius Integration - Contact Import Page

  Import Schedule Data imports can be scheduled to automatically occur nightly or you can manually initiate an import at any time. Enable Nightly Import will automatically import changed/new records

• Auto Reply FAQs

  Tags What is a tag? A "tag" is an identifier on a contact, not on a message like you may be familiar with using Campaigns. A tag allows you to identify any contacts who have sent an incoming message

• Shared Inbox Best Practices

  Reasons to Create a Shared Inbox Shared inboxes are best for teams that want to have a centralized area for texting communication. This team-based approach allows you to provide contacts with

• Salesforce Integration - Contact Import Page

  Importing Leads and/or Contacts Into Mongoose Mongoose supports importing contact records and/or lead records from Salesforce. You can import one or the other, or both. The process is the same for

• Raiser's Edge NXT Integration-Imports

  Overview Importing data into Mongoose from Raiser's Edge NXT requires the use of a "List". A list is a way of defining a group of constituents based on any number of data points within Raiser's Edge.

• Team Notification Settings

  Overview Admins have the ability to configure emails notifications for specific events within Mongoose. These email notifications are useful for ensuring that contact data in your system of record